top of page

Privacy Policy

Last updated: September 2, 2026

Introduction

MAKEN Construction (“MAKEN,” “we,” “us,” “our” or “ours”) places great importance on protecting the personal information entrusted to us. This Privacy Policy explains clearly and transparently how we collect, use, disclose, retain and protect personal information provided through our website, contact forms and various means of communication. By using our website or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

Privacy Officer

The person responsible for the protection of personal information at MAKEN is:

​

Privacy Officer: Kenny Turgeon
Title: Vice President

Email: kenny@makenconstruction.com
Phone: 819-616-3683
Address: 27 Mangin Street, Gatineau, Quebec J8Y 3L8

​

For any questions regarding this Privacy Policy or the protection of your personal information, you may contact the Privacy Officer directly.

What Personal Information Do We Collect?

Depending on how you interact with our company, we may collect various types of personal information, including:

​

  • Your name;

  • Your email address;

  • Your telephone number;

  • The address or location of the project;

  • Information related to your construction or renovation project;

  • Information regarding the work requested;

  • The expected start date of the work;

  • Information provided in a quote request;

  • Plans, photographs or other documents that you choose to provide to us;

  • Any other information that you voluntarily choose to provide.

​

We may also collect certain technical information related to your use of our website, including your IP address, device type, browser, pages viewed and certain browsing statistics, where the technologies used on our website allow us to do so. We limit the collection of information to what is necessary for the purposes for which it is collected.

How Do We Collect Your Information?

We may collect your personal information when you:

​

  • Complete our quote request form;

  • Contact us by email or telephone;

  • Provide us with plans, photographs or documents;

  • Request information about our services;

  • Communicate with our team;

  • Browse our website when certain tracking or analytics technologies are enabled.

Why Do We Use Your Information?

The information we collect may be used to:

​

  • Respond to your inquiries;

  • Review and assess your quote request;

  • Communicate with you regarding your project;

  • Prepare and provide a quote;

  • Plan or coordinate work;

  • Follow up on a request or business relationship;

  • Improve our services and website;

  • Ensure the security and proper operation of our website;

  • Comply with our legal and regulatory obligations;

  • Prevent or detect fraudulent or abusive activities.

​

We do not use your personal information for purposes incompatible with those for which it was collected, except where permitted or required by law.

Consent

Where required by law, we obtain your consent before collecting, using or disclosing your personal information. You may withdraw your consent in certain circumstances, subject to applicable legal or contractual obligations. However, withdrawing your consent may prevent us from providing certain services or adequately responding to a request when the information concerned is necessary for that purpose.

Disclosure of Information to Third Parties

MAKEN does not sell your personal information. In certain circumstances, we may disclose certain information to service providers who assist us in operating our business or website, including technology, hosting, email, form, web analytics or data storage service providers. These service providers only receive the information necessary to perform the services entrusted to them and are required to take reasonable measures to protect the confidentiality and security of the information provided to them. We may also disclose information when required by law or when necessary to protect our rights, property or security.

Information Transferred Outside Quebec

Certain technology service providers used by MAKEN may process or host information outside Quebec. Where required by law, MAKEN takes appropriate measures before communicating personal information outside Quebec, including conducting privacy impact assessments and taking the necessary steps to ensure that the information receives adequate protection.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as well as for any additional period required or permitted by law.

When personal information is no longer required, it is destroyed or anonymized in accordance with applicable legal requirements and our internal practices.

Protection of Personal Information

MAKEN implements reasonable security measures to protect personal information against loss, theft, unauthorized access, disclosure, alteration or improper use. These measures may include access controls, technological security measures and internal practices designed to limit access to personal information to individuals who require it to perform their duties. Despite these measures, no transmission or storage of data over the Internet can be guaranteed to be completely secure.

Your Rights

Subject to the limitations provided by law, you may:

​

  • Request access to the personal information we hold about you;

  • Request the correction of inaccurate or incomplete information;

  • Withdraw your consent where consent is the applicable legal basis for the use of your information;

  • Request certain information regarding the use or disclosure of your personal information;

  • Exercise any other rights provided under applicable privacy laws.

​

Any request concerning your personal information should be addressed to the Privacy Officer identified in this Privacy Policy.

Cookies

Our website may use cookies to ensure its proper operation, improve your browsing experience and, where you have provided consent or where permitted by law, collect statistical information about website usage. For more information, please consult our Cookie Policy.

Changes to This Privacy Policy

MAKEN may modify this Privacy Policy to reflect changes in its practices, services, technologies or applicable legal requirements. Any significant changes will be brought to your attention through an appropriate means. The date of the most recent update appears at the beginning of this Privacy Policy.

Contact

For any questions, access requests, correction requests or inquiries regarding the protection of your personal information, please contact Kenny Turgeon by email at kenny@makenconstruction.com.

bottom of page